Experience Routing: Advance routing based on account skills — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Experience Routing: Advance routing based on account skills

Accepted answer
edited Jul 13, 2017 7:51PM in Communication Channels 1 comment


I am having two  accounts Account1 and Account2 both are assigned to same profile. And assigned advance routing as brazil and japan for the profile.

Account1 having skill as brazil

Account2 having skill as Japan

If i am raising a chat from brazil interface is correctly routed to Account1 when both account are available. I am expecting if Account1 is not available the chat have to route to Account2. Its possible or not?



Note: Jessica Bradley edited the topic to include Experience Routing for clarification

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!