Absence not paying even though absence was approved many months back

Summary:

We are noticing that absences for employees are not getting paid even though they were approved many months back and since then there were no updates made. Is anyone facing this issue too? Is there a solution to see why this is happening?

Content (please ensure you mask any confidential information):

The absence is in completed status.  32 hours paid out but 8 did not. The timecard is also approved. 

Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):