Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat transcript messages (notifications) being omitted when creating an incident — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat transcript messages (notifications) being omitted when creating an incident

Accepted answer
11
Views
1
Comments
edited Jul 23, 2017 11:57PM in Communication Channels 1 comment

Content

Hi

I have a issue with a chat transcript scenario as follows:- 

Once the user attaches a file the transcript shows the relevant messages of "file upload started..." and "File <filename and size> has been successfully uploaded"

However, the incident thread does not show these notifications. 

The chat transcript emailed to the end-user also does not contain the two attachment related statements.

This is a requirement as it is proof for the end-user that files were attached during the chat session.

We are on CP2 and I was not able to find any configuration that enabled it.

Any advise would be greatly appreciated

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!