Inconsistent approval notifications screens being presented to user

Summary:

User is receiving inconsistent approval notifications when an approval is assigned to them

Content (please ensure you mask any confidential information):

Desired(correct) approval format:

Incorrect approval format that is received occasionally:

Is there any logic/reasoning as to why a user would receive one of these styles over the other?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):