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Co-browse is not showing the option for full control

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edited Aug 3, 2017 2:28AM in Communication Channels 2 comments

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We are using Launch Point 2 in order to have our own button for cobrowse and to control where that button appears on the web page.

We have not blocked any URLS and our company management is set up for remote control as shown on the attached screenshot.
We can point and view perfectly but there is no option for full control so that we can click and use the keypad remotely.

Why not?

I just checked and this also happens when using Launch Point 1.

 


 

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