Chat Rules don't seem to work with Org Fields
Trying to add some new Rules to our Chat flows in Feb 17, but it appears even though you can set things like Organization Name = Company XYZ , when a chat is routed it skips over the rule and goes to the catch all final rule.
To make it extra simple I have two rules
0.1 Organization Name = Company XYZ -> route to --> XYZ Queue
1.0 route to --> Special Queue
Has anyone seen this, can anyone recreate?
I'm new to chat so maybe I'm missing something basic.