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Chat Rules don't seem to work with Org Fields — Cloud Customer Connect
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Chat Rules don't seem to work with Org Fields

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edited Aug 4, 2017 10:16PM in Communication Channels 4 comments

Content

Hello

Trying to add some new Rules to our Chat flows in Feb 17, but it appears even though you can  set things like  Organization Name = Company XYZ , when a chat is routed it skips over the rule and goes to the catch all final rule.

To make it extra simple I have two rules

Initial State
0.1 Organization Name = Company XYZ  -> route to --> XYZ Queue
1.0 route to --> Special Queue

Has anyone seen this, can anyone recreate?
I'm new to chat so maybe I'm missing something basic.

Thanks

Version

Feb 17

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