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Keep ConditionalChatLink active when agents are unavailable

Accepted answer
edited Aug 7, 2017 5:55PM in Communication Channels 3 comments



I'm using ConditionalChatLink. It's a great widget but it's missing one feature by default, which is when all agents are busy chat link becomes unavailable. I want to keep the chat link available during business hours (Outside holidays) even when all agents are busy, I want to keep adding to the queue.

I tried commenting out the: 

else if(unavailableBusy)
                this._container.setContent(this.Y.Node.create(new EJS({text: this.getStatic().templates.unavailableBusyMessage}).render({
                    instanceID: this.instanceID,
                    linkTitle: RightNow.Interface.getMessage("LIVE_CHAT_LBL"),
                    message: this._parseMacro(, expectedWaitSeconds)

                this._addClickHandler( + '_UnavailableBusyLink'));

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