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Primary and Overflow settings in Chat queues.

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edited Aug 8, 2017 9:33AM in Communication Channels 1 comment

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Hi All,

What is the use of Primary and Overflow settings against chat queues in chat configuration? Is it that if this agent is free and there are no available agents in Overflow queue then it will get assigned to this profile.

Thanks in advance for your help.

Regards, Priya

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