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course renewal with video

in Learning 1 comment

Summary:

Our course is on an annual renewal cycle. The content within the course contains a video and a SCORM file. When the course is reassigned, the video shows a message saying "You Previously completed this item, View again" and the video is showing as 'Not Started." After completing the video, again, the activity still isn't marking complete.

What do we do so learners can retake this course after an renewal assignment?

Version (include the version you are using, if applicable):

24B with Redwood

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