You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Restricting Chat Queue Visibility

edited Sep 8, 2017 2:57PM in Communication Channels 1 comment

Content

Hi all,

Wanted to see if others have found a solution or config I'm not aware of regarding chat queues.

We have chat queues that are geared for chat transfers from a specific account profile only and would like to restrict the chat queue visibility to all other chat agents.

Only method I thought of is to not create a chat queue and have the members that need to transfer a chat, transfer directly to an agent; however this poses cherry picking.

Would be great if there was a way to use the chat workspace rules to only show visibility of certain chat queues but it seems oriented to incident object.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!