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Restricting Chat Queue Visibility

Accepted answer
edited Sep 8, 2017 2:57PM in Communication Channels 1 comment


Hi all,

Wanted to see if others have found a solution or config I'm not aware of regarding chat queues.

We have chat queues that are geared for chat transfers from a specific account profile only and would like to restrict the chat queue visibility to all other chat agents.

Only method I thought of is to not create a chat queue and have the members that need to transfer a chat, transfer directly to an agent; however this poses cherry picking.

Would be great if there was a way to use the chat workspace rules to only show visibility of certain chat queues but it seems oriented to incident object.

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