Restricting Chat Queue Visibility
Content
Hi all,
Wanted to see if others have found a solution or config I'm not aware of regarding chat queues.
We have chat queues that are geared for chat transfers from a specific account profile only and would like to restrict the chat queue visibility to all other chat agents.
Only method I thought of is to not create a chat queue and have the members that need to transfer a chat, transfer directly to an agent; however this poses cherry picking.
Would be great if there was a way to use the chat workspace rules to only show visibility of certain chat queues but it seems oriented to incident object.
Tagged:
0