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Site Visitor says "No Thanks" to chat, the slide out window is still popping up

Received Response
3
Views
1
Comments
edited Sep 11, 2017 8:54PM in Communication Channels 1 comment

Content

Hi there,

We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering.  A site visitor stated that they have selected "No Thanks" when prompted with our chat slide out, however the slide out keeps reappearing.

Has anyone experienced a similar issue or have ideas regarding how to troubleshoot?  I am unable to duplicate on my end.  Visitor was in Windows 7, IE 11.

Thank you! 

Version

Service Cloud Proactive Chat Widget

Code Snippet

             --------\/------------
 
<!-- Chat start -->
<script type="text/javascript" src="//insight.custhelp.com/euf/assets/js/ee.js"></script>
<script type="text/javascript" src="//static.atgsvcs.com/js/atgsvcs.js"></script>
<script type="text/javascript">
  ATGSvcs.setEEID('200106308287');
  ATGSvcs.ESTARA_HOST = 'as00.estara.com'; // PagePeek Support
  (function() { // Enable EE driven widgets
    var l = 'insight.custhelp.com',d=document,ss='script',s=d.getElementsByTagName(ss)[0];
    function r(u) {
      var rn=d.createElement(ss);
      rn.type='text/javascript';
      rn.defer=rn.async=!0;
      rn.src = "//" + l + u;
      s.parentNode.insertBefore(rn,s);
    }
    r('/rnt/rnw/javascript/vs/1/vsapi.js');
  

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