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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,

Received Response
edited Sep 27, 2017 9:10PM in Communication Channels 1 comment



In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers.

I was thinking to put an href on label_unavailable_hours parameter but I can see that it's not possible as it says here

I'm aware of the syndicated widget ProactiveSurveyLink but I dont know how to do that it interact with ConditionalChatLink widget. Or if I can hide the ConditionalChatLink and show in his place the ProactiveSurveyLink.

Any suggestions?

Kind regards




Oracle Service Cloud August 17

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