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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,

edited Sep 27, 2017 9:10PM in Communication Channels 1 comment

Content

Hi 



In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers.



I was thinking to put an href on label_unavailable_hours parameter but I can see that it's not possible as it says here



I'm aware of the syndicated widget ProactiveSurveyLink but I dont know how to do that it interact with ConditionalChatLink widget. Or if I can hide the ConditionalChatLink and show in his place the ProactiveSurveyLink.



Any suggestions?



Kind regards

Agustin



 

Version

Oracle Service Cloud August 17
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