Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry, — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,

Received Response
5
Views
1
Comments
edited Sep 27, 2017 9:10PM in Communication Channels 1 comment

Content

Hi 



In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers.



I was thinking to put an href on label_unavailable_hours parameter but I can see that it's not possible as it says here



I'm aware of the syndicated widget ProactiveSurveyLink but I dont know how to do that it interact with ConditionalChatLink widget. Or if I can hide the ConditionalChatLink and show in his place the ProactiveSurveyLink.



Any suggestions?



Kind regards

Agustin



 

Version

Oracle Service Cloud August 17
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!