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Configured Element showing on SOE, but not populating on Payslip (customized template)
Summary:
We have a newly configured element, Voluntary Deductions and After-Tax, that is working properly, populating on the SOE, but not coming up on the pay slip. The math is correct on the pay slip indicating where the Element should show, but it does not.
- Element was configured correctly
- Balance Definitions has been adjusted
- Full E2E payroll has been run (3 times)
Content (please ensure you mask any confidential information):
See the SOE screenshot superimposed over the payslip screenshot below. In this example, user had $5.75 worth of voluntary deductions from the LifeSecure Voluntary Critical Illness Element. On the SOE, you can see this properly deducted and displayed, and on the payslip you can see $5.75 indicated in After Tax Deductions in the summary section, but not in the separated 'After Tax Deductions' section.
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