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Chat Cobrowse not working properly — Cloud Customer Connect
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Chat Cobrowse not working properly

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edited Nov 6, 2017 10:08AM in Communication Channels 10 comments

Content

Hi,

I have couple of doubts regarding the chat cobrowse:

1. According to the documentation I have activated the two widgets that is chat/chatcobrowsepremium and utils/cobrowse premium. Then   added these widgets to the template(utils/cobrowse premium) and chat_landing(chat/chatcobrowsepremium) page. Nothing happend when I checked in development area. But when staged and promoted the above two pages, it is working properly in customer portal area. My question is, Do we really need to promote the pages which contains the widgets to check the cobrowse functionality or we can check within the development area itself ?

2.  The JS snippet given below which I got  from mylivelook.com is commonly used to acess the external pages:

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