Agents are not automatically available when they sign in

Summary:

Prior to 24B Help Desk Agents were available as soon as they signed into the system. Now, they are unavailable by default and have to make themselves available for requests. Does anyone know how to make agents automatically available when they sign in?

I don't want to take away the privilege to determine their own availability, but I want it to default to available.

Any advice is greatly appreciated!

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

24B

Code Snippet (add any code snippets that support your topic, if applicable):