Absence Awaiting Approval but not able to Approve/Reject

Summary:

We have a few employees who have Absences seen that are in the Status of Awaiting Approval. The email the manager received does not include the Approve/Reject buttons as it usually does, and the transactions are not found in the Transaction Console. Does anyone have a solution for this, or any insight before we try to withdraw and redo? I did see the following post, but it did not solve my issue:

Thanks in advance!

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