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edited Nov 20, 2017 6:37PM in Communication Channels 1 comment

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Hi, 

A quick question.  We are using the engagement engine to write our rules.  In our rules, we use syndicated conditional chat  to display our chats. 

We want to ensure that the chat icon is removed from the page if the wait time is over 5 minutes during the business hours.

I use the Wait Threshold field for this and have set it to 300.  Two questions:

1. Is 300 accurate? I want to make sure that the value is based on seconds and not minutes

2. Do I need to include this in all my rules or is there a simple option to set all chats in an interface to 5 min 

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