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Where do SRs live when they are "soft deleted?"

in Help Desk 3 comments

Summary:

The profile option SVC_SR_IN_DELETED_DAYS description states: "The number of days an SR has been soft deleted before it will be purged from the database. Must be set to 1 or greater in order for job to run."

Where do the SRs (in case management) live before they are purged?

Is there harm in setting this profile option to a value like 10000000? There is a requirement to keep cases several years after termination date.

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