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Manage Emojis in Chat session (agent & customer side)

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edited Dec 8, 2017 8:24AM in Communication Channels 1 comment

Content

Customer and agent could be share emoticon in the Chat conversation.

- by chosing an emoji in a panel of most frequent emojis

- or just typing and converting it 

On the Chat, we need to be quick and direct and our agent tone allows to send a emoji.

Version

service cloud BUI, CP last Version

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