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create an anonymous chat

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edited Jan 2, 2018 4:11PM in Communication Channels 4 comments

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Hi all,

We have a configuration where the customer will be taken initially to the chat_loading page and when he enters the details like first name and last name and his question and clicks on submit, he will be routed to chat_landing page.

 

Say some of our customers doesn't want to share their information with us. Can we make this chat anonymous?

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