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How does call routing chat?

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edited Jan 3, 2018 1:07PM in Communication Channels 2 comments

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I would like to understand how Chat routing works:

Eg: We have a profile configured to meet 4 simultaneous calls, and I have 3 logged in operators available. The first named for the first deposit, the second for the second available operator and so on consecutively? Or Are the calls distributed to those who have the most free time?

And how to configure this distribution of calls?

Version

Service Cloud

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