Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Why do recommended knowledge articles not show on the Redwood HR Help Desk request page?
We are trying to complete test scripts that say that recommended articles will populate on the top of the service request details page. We have published many articles which have categories attached to them. However, if a service request has the matching category or key words in the description/title, there is still no section for recommended articles. Knowledge content is still able to be added from the task bar, and can be managed everywhere else, we just cannot figure out how to enable the recommended articles feature.
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