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Live Chat Flag / Alert — Cloud Customer Connect
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Live Chat Flag / Alert

Accepted answer
edited Jan 29, 2018 1:47PM in Communication Channels 2 comments


Not sure this is possible but looking for a way to flag or alert an agent to a particular phrase on Live Chat.  So if a customer was to say a specific phrase it could highlight red or show something to the agent to make them aware that extra care is required when handling the chat.

Anyone got any ideas?


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