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Live Chat Flag / Alert

edited Jan 29, 2018 1:47PM in Communication Channels 2 comments

Content

Not sure this is possible but looking for a way to flag or alert an agent to a particular phrase on Live Chat.  So if a customer was to say a specific phrase it could highlight red or show something to the agent to make them aware that extra care is required when handling the chat.

Anyone got any ideas?

Version

Service Cloud Aug-17
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