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Chat avatar change for male and female

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edited Feb 7, 2018 8:49PM in Communication Channels 12 comments

Content

Hi,

I would like to see if possible to change the chat avatar based on the logged in user.

I know it is possible to change the avatar image, but the new image will apply to all agents regardless of the gender. I also know that staff account custom fields are not accessible on customer portal so creating a Male Femail custom field is not an option.

Any other idea, please?

Version

17D

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