We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Disposition Reporting

Accepted answer
4
Views
1
Comments
edited Feb 27, 2018 4:12PM in Communication Channels 1 comment

Content

Need to run a report on chats that are closed out, and dispositioned.  Would like to see how many chats are filed away into the certain dispositions, and if we can take it a step further by a time period. Say a week, or a month at a time.  Have not been able to do this so far, does anyone have any insight?

Version

Oracle Service Cloud, Aug 2017

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!