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Disposition Reporting

Accepted answer
edited Feb 27, 2018 4:12PM in Communication Channels 1 comment


Need to run a report on chats that are closed out, and dispositioned.  Would like to see how many chats are filed away into the certain dispositions, and if we can take it a step further by a time period. Say a week, or a month at a time.  Have not been able to do this so far, does anyone have any insight?


Oracle Service Cloud, Aug 2017

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