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Chat Launch Page Challenge Question — Cloud Customer Connect
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Chat Launch Page Challenge Question

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edited Feb 27, 2018 8:54PM in Communication Channels 2 comments

Content

Is it possible to ask a yes/no question on the Chat_Launch page that would launch chat for a no and redirect to another page with a different message?

Scenario:

"Are you calling about your x product?" if yes, then redirect to a page that has a custom message "We are sorry, live chat is not available for x service, please call in.) if no then launch chat.

Thanks!
Seth

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