Chat is not Currently Available
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This is definitely a newbie question, but I could really use a push in the right direction here.
I'm attempting to turn chat on for my organization. We have purchased our licenses and have been turned by Oracle.
I trying to get this set up in my test environment to make sure i know how it works. I just wanted to use the "default chat queue". I have my profile set up and my chat hours correct. From the agent side, i see the little widget in the upper right corner, and I can sign in and make myself available. So I think everything is correct on that side.
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