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Chat is not Currently Available

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edited Mar 5, 2018 3:47PM in Communication Channels 5 comments

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This is definitely a newbie question, but I could really use a push in the right direction here.

I'm attempting to turn chat on for my organization.    We have purchased our licenses and have been turned by Oracle.

I trying to get this set up in my test environment to make sure i know how it works.    I just wanted to use the "default chat queue".   I have my profile set up and my chat hours correct.    From the agent side, i see the little widget in the upper right corner, and I can sign in and make myself available.   So I think everything is correct on that side.

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