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Can default signature templates be set for Help Desk users?

edited Aug 12, 2024 12:01PM in Help Desk 2 comments

Summary:

We are planning to use the personal signature tool, but ideally we would want a set of generic signature templates to be set for agents, linked to the queue they are replying from. Firstly for consistency, secondly to manage this centrally and not have agents set this up themselves by copying and pasting. Can this be done?

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