Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Can default signature templates be set for Help Desk users?
Summary:
We are planning to use the personal signature tool, but ideally we would want a set of generic signature templates to be set for agents, linked to the queue they are replying from. Firstly for consistency, secondly to manage this centrally and not have agents set this up themselves by copying and pasting. Can this be done?
Content (please ensure you mask any confidential information):
-
Version (include the version you are using, if applicable):
24B
Code Snippet (add any code snippets that support your topic, if applicable):
Tagged:
0