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What is the priority of the Client in a queue transfer?

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edited Mar 7, 2018 1:45PM in Communication Channels 5 comments

Content

When I transfer a consumer from my queue to another, does he enter as the first one to be served or wait for those who are waiting to be served?

If he has to wait for the others to be attended to, can I change this so that he gets in the first row?

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Service Cloud

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