Can agents have the ability to send attachments during chat to customer
Content
Hi,
We have a requirement where customer & agents can share files during the chat. Indeed, customer can send files using "Attach File". I do not see any such feature available for Agent. I could not find any such control in workspace either.
Do we have this feature available OOB ? If not please guide me how I can achieve this using customization.
Thanks.
Version
Service Cloud May 2017
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