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Can agents have the ability to send attachments during chat to customer

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edited Mar 14, 2018 3:52PM in Communication Channels 3 comments

Content

Hi,

We have a requirement where customer & agents can share files during the chat. Indeed, customer can send files using "Attach File". I do not see any such feature available for Agent. I could not find any such control in workspace either.

Do we have this feature available OOB ? If not please guide me how I can achieve this using customization.

Thanks.

 

 

Version

Service Cloud May 2017

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