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On submit update lauch page form fields data based on custom field value

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edited Mar 19, 2018 9:33PM in Communication Channels 1 comment

Content

Hi,

I have a added custom field of datatype yes/no in the chat_launch page. On clicking the submit button, if the custom field value is yes then I need to replace the first name/email address/another custom field values with other text (updated values must be shown in the agent console).

Is this possible to achieve with/without modifying the widget.

Thanks in advance.

Version

Service Cloud May 2017

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