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Agent Notification of Chats Waiting in Queue

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edited Mar 22, 2018 6:39PM in Communication Channels 1 comment

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I wonder if it is possible to create a popup for chat attendants when their sessions are full and a new chat enters their queue?

 

Edited by Jessica Bradley to include a more descriptive title (so folks don't get this confused with a question about proactive chat)

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cloud

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