Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Restricting Agents from Viewing Other Agents SRs When "Assigned to Me" Filter is Removed
Summary:
Content (please ensure you mask any confidential information):
Hello everyone,
I've noticed that when an agent removes the "Assigned to me" search filter in HR Helpdesk, they can view SRs that are assigned to other agents. This is causing some concerns, as we want to ensure that agents can only see the SRs specifically assigned to them.
Could anyone guide me on how to restrict this access? What configuration or setup do I need to modify so that agents can only view the SRs tagged to them, even if they attempt to remove or change search filters?
Thanks & Regards
Tagged:
0