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Delete Chat Logs

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edited Mar 26, 2018 9:50AM in Communication Channels 3 comments

Content

Hello,

How to delete chat logs between agent and customer? Any possibility?

Or Can we edit all chat messages for a single customer to blank?

I could find all chats in 'chats' and 'chat_events' object from report, but i am not able to delete those messages as per requirement.

Thanks,

Monish

 

Version

Nov 2016

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