You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Replace chat request coming in OSvC agent desktop to Siebel application.

Received Response
edited Apr 4, 2018 4:47AM in Communication Channels 5 comments


Hi Gurus,

We have a requirement where we want to keep RN Chat in Siebel application.

When chat is initiated it comes up as a request on the Oracle Service Cloud agent console. 
We want that chat request to come to Siebel application when the chat initiated is from self- service portal of OSvC, it shouldn't go to service cloud.
So requirement is like siebel agent should handle the RN Chat from siebel application instead of agent in OSvC agent desktop. 

How this can be achieved, Please share your ideas.

Ramya V

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!