Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Self service flow report. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Self service flow report.

Accepted answer
edited Apr 6, 2018 5:59PM in Communication Channels 2 comments


Is there a report that brings (within RightNow) information from the "self service path" that the customer made within the service portal?

Like "Frequently Asked Questions" queries, "Diagnostic Tree" queries ...
This in a timeline described client by client.


Cloud & Portal.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!