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Self service flow report. — Cloud Customer Connect
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Self service flow report.

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edited Apr 6, 2018 5:59PM in Communication Channels 2 comments

Content

Is there a report that brings (within RightNow) information from the "self service path" that the customer made within the service portal?

Like "Frequently Asked Questions" queries, "Diagnostic Tree" queries ...
This in a timeline described client by client.

Version

Cloud & Portal.

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