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Modifying the expire days for Proactive nochat cookie

Accepted answer
edited Apr 19, 2018 9:04PM in Communication Channels 1 comment


Hi All,

We enabled proactive chat for one of the interface and based on the few posts in the community I observed below points for proactive chat

  • If a chat is offered (whether or not it is accepted), a cookie is set and no more chat offers are made during the current customer session.
  • If a chat is offered and the customer refuses, a cookie is set and no more chat offers are made for 30 days.

Is it possible to change the days set for the cookie when customer refuses/enables do not ask again feature ?

Appreciate your guidance on this.

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