Modifying the expire days for Proactive nochat cookie
We enabled proactive chat for one of the interface and based on the few posts in the community I observed below points for proactive chat
- If a chat is offered (whether or not it is accepted), a cookie is set and no more chat offers are made during the current customer session.
- If a chat is offered and the customer refuses, a cookie is set and no more chat offers are made for 30 days.
Is it possible to change the days set for the cookie when customer refuses/enables do not ask again feature ?
Appreciate your guidance on this.