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Can we Default the Category based on Helpdesk Channel?
Summary:
We have enabled the Email channel for creation of helpdesk ticket and Category is a mandatory field for us to create a SR hence we want to understand if its possible to default the category if the channel is Email.
Can we use a groovy for this. If yes, can we please have the sample Script.
Note: We tried this Groovy —— if (ChannelTypeCd =='ORA_SVC_WEB')
setAttribute('CategoryName','Drinking water') but system is throwing below error while clicking on create SR button.
"Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "Default_category" : oracle.jbo.ReadOnlyAttrException Attribute CategoryName in view object ServiceRequest cannot be set.
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