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Dropdown list missing in agent Co-browse View

edited Apr 20, 2018 7:19PM in Communication Channels 1 comment

Content

I searched through forums to see if this is an issue or an expected browser behavior, but when we use cobrowse and if a customer select a dropdown field, the agent cant see the values in the drop-down. They can only see what the user selected from the dropdown. 

See attached for the scenario. Left side is co-browse, Right side  is customer webpage with cobrowse running.

Thanks,

Santhosh

Version

OSvC: Feb 2017, Cobrowse: version 4
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