Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Help desk notification - testing/debugging
Hi Team,
I have couple of questions on helpdesk notification. We are in redwood page.
1.We have two ways of configuring the notifications for helpdesk. One is email template creation and object workflow creation. Another one is HR helpdesk → server scripts → entering groovy script and then updating them under notification preferences. Not sure if both will work at the same time. Is there any profile option to switch from one to another. Currently, it works using object workflow notification I beleive.
2.Where to check if helpdesk notification is triggered or not from admin page. For alert, we have alert history and other transactions, we have BPM worklist. Similarly, where to check for helpdesk?
Tagged:
0