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Creating a Conversation Thread via SOAP API

edited May 22, 2018 6:44AM in Communication Channels 1 comment

Content

Hi there, 

I am using the Custom Chat Interface API and would like to create a Conversation Thread with Inbound and Outbound messages using the PostChatMessage Endpoint (after a bot hands over to an agent). Can someone please let me know how to post both inbound and outbound messages in a single SOAP request ? Thanks in advance.  

Version

Service Cloud
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