Route Chat calls to another queue automatically — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood: Oracle Cloud SCM and Purchasing

Route Chat calls to another queue automatically

edited May 29, 2018 7:15PM in Communication Channels 2 comments

Content

I have a Profile A that wiht Queue A, but when there are no more agent sessions available I would like to direct the calls to Profile B. How can I do this?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!