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Help - How do i devide in a report?

Accepted answer
edited Jun 29, 2018 9:59AM in Communication Channels 4 comments



I'm trying to get add average response time to my chat transcripts report, I cant find a field for this so think I'm going to have to make a customer field. I have the agent total response time (chats.agent_resp_secs) and the agent number of messages sent (chats.agent_num_msgs) so I logically though adding an excel type formula of =chats.agent_resp_secs/chats.agent_num_msgs  would be suitable to give me the average response time but it wont accept the formula.

What am I missing?


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