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Change chat message when a customer has been transferred?

Accepted answer
edited Jul 4, 2018 2:41PM in Communication Channels 1 comment


At the start of a web chat standard text pops up saying something along the lines of
"Thank you for using web chat you're speaking to Jo how can I help you today?".
If we then transfer a chat to another person/ queue, the same message comes up. Is it possible to set something up so the redirected greeting says something like
"Thank you for using web chat. Please allow me a moment to read through the history of this chat so i can assist with your query"

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