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Lost connection between Salesforce and CPQ when setting up CPQ Connector

in Configure Price Quote 4 comments

Summary:

We are in the process of replacing our managed package 7.x with the CPQ connector 8.8. This has been working fine with the managed package. As we followed the instructions provided for CPQ Connector for Salesforce Installation and Setup Guide, we are unable to connect the two and get an error when trying to generate the token.

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Content (please ensure you mask any confidential information):

We had setup the Salesforce for OAuth 2.0 by creating the new connected App in Salesforce. We already had the Salesforce connector in CPQ and just updated it with the client ID and secret as well as updated the certificate. The Organization Id stayed the same. After all this we get the error when we attempt to generate the token. Did we miss a step? Any suggestions would be appreciated.

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