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Proactive Chat Offer Statistics (detail by offer) — Cloud Customer Connect
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Proactive Chat Offer Statistics (detail by offer)

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edited Jul 24, 2018 8:18PM in Communication Channels 3 comments

Content

The out of the box report 'Proactive Chat Offer Statistics" (ACID 3033)  provides offer stats for all proactive offers combined.   Is there a way to configure this report to see the offer statistics by proactive offer so that I can differentiate the metrics of each different proactive offer type.   We currently make 3 distinct Proactive Offers and I'd like to understand how each offer performs.  

 

Thank you,

 

 

Cameron 

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