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How to let ChRM select multiple customer programs for accrual generation against a given sales order

edited Sep 24, 2024 1:55PM in Channel Revenue Management 9 comments

Summary:

How to let ChRM select multiple customer programs for accrual generation against a given sales order

Content (please ensure you mask any confidential information):

We have a requirement to associate a single sales order against multiple customer programs to accommodate special rebates during a promotional period.

Program # 1, Customer # 1, No Qualifiers, Item # 1, Rebate # 5 USD, Effective = 1-Oct-2024 to 7-Oct-2024

Program # 2, Customer # 1, No Qualifiers, Item # 1, Rebate # 10 USD, Effective = 1-Oct-2024 to 31-Oct-2024

When we run the accrual program, Oracle picks one of these programs and adds the rebate amount. How Oracle determines which one to pick from these 2 identical programs and how to ensure that rebates are added to both the programs ?

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