Customer Programs
Discussion List
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Manual adjustment allows to create adjustments for the customer which is not setup in the programSummary: While creating adjustments we see that we are able to select a different customer that is not setup in the program and still adjustments get created. Ideally sy… -
Why is Customer Site Location number used instead of the customer Site number for Bill/Ship To qualiSummary: Why is Customer Site Location number used instead of the customer Site number when selecting Bill To or Ship To as qualifier for Customer Promotional program? C…
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Need Sample Payload for Program Eligibility Version 2 REST APISummary: We have a requirement to calculate customer Rebate at the time of Quote Creation in CPQ. As Oracle Channel Revenue Management is not tightly integrated with CX …
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Settlement Error for Non-Promotional ClaimsSummary: Settlement Error for Non-Promotional Claims Content (please ensure you mask any confidential information): We are trying to create few non-promotional claims bu…
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What is the Oracle Recomended workaround for backdated accrualsSummary: A newly created customer promotional program from 01 jan - 31 dec 2025 based on sales order data from 01 jan is eligible for a discount of 2% for ALL items for …Mathew Thomas93 9 views 1 comment 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Wrong Program was associated during claim and settled, Options to correct?Summary: The wrong program was chosen for association during claim processing and is settled. For example, a volume program was associated in the claim instead the lump …
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Not able to create program in ChRM for specific BUSummary: When creating a customer program in Channel Revenue for a certain BU, getting the following error: You must enter the StatusId attribute. (CJM-6135006) Other BU…Harsheeta Patel 17 views 2 comments 0 points Most recent by Harsh Asthana Channel Revenue Management
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What are the seeded reports available in Channel Revenue ManagementSummary: We are trying to identify the seeded reports available for Channel Revenue Management Content (please ensure you mask any confidential information): We are tryi…Abhishek Sinha 50 views 10 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer rebate accrual calculation collectively for a group of customersWe have defined a customer volume program with the following Tiers 0-500k - 1% Rebate 500-1MN - 2% Rebate 1MN+ - 3% Rebate We have added three customers in that program …
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Manage Batches is not giving me an option to delete the open batch in channel revenue managementHi All, How can we delete the batch loaded in Channel revenue management? Kindly share the steps to purge or delete the data. Appreciate your support. Thanks, AnishaAnisha Middha 6 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management -
The item's user-defined attribute in customer rebate program type -Customer Volume ProgramSummary: The requirement is to use the item user-defined attribute in the product rules in the program definition. The attribute works for the program type 'Customer Pro…Sandeep Adatrow 14 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer Promotional program approval workflow failing when lumpsum program approval rule existsSummary: Customer is using both Lumpsum Program & Customer Promotional Program The Lumpsum Program approval is based on Task.payload.getCustomerProgramResponse.result.lu…Mathew Thomas93 13 views 2 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to setup sequence of Customer ProgramsSummary: How to setup sequence of Customer Programs Content (please ensure you mask any confidential information): We are enabled several Customer Programs Types. Howeve…Abhishek Sinha 21 views 9 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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customer channel checkbook tablesSummary: Hi, May I know the underlying tables where checkbook information fetches data? are they belonging to ChRM or Finance modules? Or are there calculated values whi…Victor Martin 36 views 5 comments 0 points Most recent by GaganBhatia-OracleDev-Oracle Channel Revenue Management -
Program name search does not workSummary: For customer channel programs, in redwood UI you have the list of all programs created. If I search by specific program name, it does not work. I can filter by …Victor Martin 22 views 6 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Channel customer checkbook balances API failing in VBAFE: You must enter the DataForCode or DataForSummary: I enter the service host but still get the error attempting to download. I have all the security required. What needs to go into DataForCode DataFor Attribute R…
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REST API Customer Claim created successfully but cannot see it in UISummary: Hi, I have created a customer claim using REST API. It says claim has been created successfully and can see in response the Claim number. See attached request a…
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Do Sales Order Customer Qualifier only apply to SSD programs? Does it work with Load Invoiced SOs?Summary: Do Sales Order Customer Qualifier only apply to SSD programs? Does it work with Load Invoiced Sales orders? We want to use sales order EFF as custom qualifier a…J. McCracken 12 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting FlagSummary: Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting Flag Content (please ensure you mask any confidential information): Whenever we…Abhishek Sinha 24 views 4 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to Manual Write-off in Claim for Promotional Settlement?Summary: The attached graphic shows the Settlement method of Manual Write-off supported for Promotional Claim settlement for Channel Revenue, however, we are not seeing …
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Unable to search item in volume programsSummary: Unable to search items in volume programs. The same item is searchable in other programs/types, Lumpsum, and Customer Promotion. Content (please ensure you mask…Sandeep Adatrow 41 views 11 comments 0 points Most recent by Victor Martin Channel Revenue Management
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source claim number is not AP invoice numberSummary: So when creating a manual claim for Customer Channel programs we enter "source Claim number" as the supplier invoice number. It is supposed that AP invoice is c…
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Beneficiary for Accruals - Is it possible to accrue to multiple accounts for single sales order?Summary: Client has a scenario where the Bill To and Ship To parties on the sales order are belonging to two different Accounts. Requirement is that the Accrual Account …
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Cannot select any item while creating lumpsum programSummary: While creating a customer program I cannot select any item. This has been working in Test environments but now in PROD it does not select anything. We have run …
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How can the program owner be notified when the program estimated amount is earned and accruedSummary: Client want a notification to be sent to the program owner when a customer promotional program esitmated amount is earned and accrued for a program. Is there an…Mathew Thomas93 15 views 2 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Load Transaction ESS job completing in WarningSummary: Team, Load Transactions ESS job is completing in warning. There is no details reason mentioned in the log file. It is happening for one business unit and not wo…Sandeep Gutha 22 views 5 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management
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What custom qualifiers are supported with Customer Promotion Program and Customer Volume ProgramSummary: What custom qualifiers are supported with Customer Promotion Program and Customer Volume Program? The elibility attributes read as Customer, Bill To, Ship To, O…J. McCracken 24 views 6 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management
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channelCustomerCheckbookBalances API doesn't return any dataSummary: I am trying to use /fscmRestApi/cjmRest/channelCustomerCheckbookBalances?DataForCode=ORA_CUSTOMER_BAL&BusinessUnit=****, but it's not returning any info that I …
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Customer program Header DFF values not used for Create AccountingSummary: I have created a DFF on the Customer Program Header - CUSTOMER_ATTRIBUTE_CHAR1 that is mapped to an account segment in Mapping Sets. Create Accounting is not us…J. McCracken 35 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Claim approval rules for Canadian Business unit based on USDSummary: How to configure a claim and customer program approvals in Channel Revenue for Canadian Business Unit where the functional currency is CAD to have the approval …Mathew Thomas93 41 views 11 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management