Customer Programs
Discussion List
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Accrual calcualtion based on quantity for program type Customer promotion programSummary: Is there an option in customer programs to accrue based on quantity, other than Volume programs, which have tiers.? Either in Co-op program type or the Customer… -
Can we add/delete items to an Active Customer Channel ProgramSummary: Can we add/delete items to an Active Customer Channel Program The client needs the flexibility to add/delete/update Items in the Product qualifier once the Cust…Rakesh Viswambharan 11 views 4 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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FAILED:The total write-off amount must fall within the receipt write-off limits rangeSummary: Settle Customer claims is failing for the Write-off settlement with "The total write-off amount must fall within the receipt write-off limits range set in the C…
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Channel batch attributes updateSummary: Channel batch attributes update Content (please ensure you mask any confidential information): We are looking to populate DFF attributes in the batch generated …Abhishek Sinha 21 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How to Retire a Program and Reduce Accruals to Zero for volume basedSummary: The business scenario is that a customer did not claim accruals after 3 years for a volume based program. As part of the contract, the customer must claim accru…
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"Not able to select Business Unit while running Load Transactions"Summary: We are implementing Customer Promotion channel Program. We are able to create and activate Customer Channel Program (Promotions) and ship orders for the custome…Subrat 11 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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How to create one AP invoice for multiple claims belonging to multiple AR customersSummary: We have a requirement to create one AP invoice for multiple Claims created for different customers . Ex: There is one claim for Customer A, Customer B and Custo…Rakesh Viswambharan 1 view 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Product catalog setting used for Coop and Annual Volume programs is limited to one catalogSummary: The Product catalog setting used for Coop and Annual Volume programs is limited to one catalog. For Promotion and Volume progams, 1 or more catalog's can be ass…
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What is the Customer Adjustment Type used for Create Accruals in the Sales&Expense mapping set?Summary: If the * is removed as an input value from the mapping set for sales and expense, the job to Create Accruals fails to find an account. We have the values INCREA…
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The item's user-defined attribute in customer rebate program type -Customer Volume ProgramSummary: The requirement is to use the item user-defined attribute in the product rules in the program definition. The attribute works for the program type 'Customer Pro…Sandeep Adatrow 11 views 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Monitor Claims not creating invoicesSummary: Hi, What is the best way or best practice to monitor that Claims are not creating invoices/credit memos? Once the claim is created schedule ESS Job should creat…Victor Martin 1 view 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management -
link between Claim and AR Credit MemoSummary: How to identify in AR Credit Memo from which Claim has been created? Currently we are using manual claims and credit memo as settlement method. AR Credit memo i…
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Accounting entries for Promotional and Non Promotional Claims SettlementSummary: Accounting entries for Promotional and Non Promotional Claims settlement Content (please ensure you mask any confidential information): We are looking for diffe…Abhishek Sinha 11 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Attachments Claims workflow approvalSummary: Hi, We have been testing approval workflow now in UAT and have noticed one problem. When you create the Claim you can enter both comments for approval and also …
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cancel settled claimsSummary: Hi, Is it possible to cancel a claim once is settled? if not possible. When is the last moment you can cancel a claim? If it is possible, how to do that? Do you…
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Channel Claims manager Role not working?Summary: Hi, I have a user which is having Channel Claims Manager role and data access set to BU. However when doing login she does not have access to Customer Channel M…
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How to do data conversion of Customer Channel Programs?Summary: Looking for FBDI template to upload Customer Channel Programs. - Customer Promotions Customer Annual Co-op Customer Annual Volume Customer Lumpsum Customer Volu… -
When clicking on the Customer number in the Checkbook receiving "Error response during Rest Action"?Summary: When clicking on the Customer number in the Checkbook, we are receiving "Error response during Rest Action". We can access the Checkbook fine, but when clicking…
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REST API Lump Sum ProgramSummary: How to create a lump Sum program via REST API? I have been going through documentation And I am using VB Excel Add-In. If I try to create only a program, it fai…Victor Martin 221 views 54 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customers not displaying for Business Unit in Create Customer ProgramSummary: When selecting the US business unit, we are able to select customers in the Customer programs. When selecting the CA business Unit, customers are not displaying…
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What is the usage of Customer Trade ProfilesSummary: What is the usage of Customer Trade Profiles Content (please ensure you mask any confidential information): We are looking to understand the usage of Customer T…
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What is difference in functionality in ChRM Springboard AppsSummary: What is difference in functionality in ChRM Sprinboard Apps - "Deduction and Settlement" &"Customer Channel Management" Content (please ensure you mask any conf…
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SQL to identify eligible sales orders for accrual generationSummary: SQL to identify eligible sales orders for accrual generation Content (please ensure you mask any confidential information): We have identified several orders wh…Abhishek Sinha 11 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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how to create a custom qualifier for customer programs based on Pricing segmentSummary: We need to create Customer promotion program with qualifier as pricing segment or one of the segment of pricing profile. Please provide some documentation for t…Gautam Kumar erp 1 view 1 comment 0 points Most recent by Satya Ganti-Oracle Channel Revenue Management
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How do I create custom qualifiers for Customer Programs in ChRMSummary: Oracle document says we can use Custom Qualifiers for Customer Programs in addition to the seeded ones. How do I that? We have a client requirement to exclude c…Rakesh Viswambharan 21 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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How to review the Draft accounting entries for Customer Program AccrualSummary: How to review the Draft accounting entries for Customer Program Accrual Content (please ensure you mask any confidential information): We have a requirement to …Abhishek Sinha 11 views 2 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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Unable to add items in customer programSummary: Hi, I am unable to add or query the items under product tab for Customer Program. If I am selecting item type as 'All Items' and trying to submit the program, I…
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Default claim type and claim reason while entering ClaimSummary: Hi, When creating a claim I need to manually enter Claim Type and Reason all the time. I saw that under "Manage Channel Claim Sources" you can default Claim Typ…
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Cannot enter claim Type nor Claim Reason when creating a claimSummary: Hi, When creating a claim I cannot enter the Claim Type nor claim Reason. If I click on LOV to select any nothing happens and therefore Claim creation fails. I …
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Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program APISummary: Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program API: Message from Oracle: Hi Jarrod, As advised please log a Customer Conn…