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Settlement Error for Non-Promotional Claims

in Channel Revenue Management 5 comments

Summary:

Settlement Error for Non-Promotional Claims

Content (please ensure you mask any confidential information):

We are trying to create few non-promotional claims but on executing the settlement job,

Execution Results
--------------------------------------------------
Claim Number : 1
Bill-to Customer : XX
Bill-to Account : 19
Claim Amount : 50.00 USD
Resolved Amount : 50.00 USD
Status : FAILED: Unexpected error.
----------------------------------------------------*
Number of claims successfully settled : 0
Number of claims awaiting partner tax : 0
Number of failures : 1

Log File Error - Error in AR_INVOICE_TABLE_HANDLER.insert_row, ROLLBACK ORA-20001: The transaction is associated with at least 1 invalid or closed transaction distribution. Enter a valid transaction distribution.

Settlement is working fine for Promotional Claims but erroring out only for Non-Promotional ones. Any suggestion to resolve this issue ?

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